PremWatch Premium includes all the features of the Enhanced Plan plus Quality of Service and Service Level Agreement exception monitoring and reporting.

Identification and Notification

• 24x7x365 Proactive alarm identification and notification
• Toll-free access 24x7x365 to Network Management Center
• Telephone support 24x7x365
• Remote diagnostics:
  • Fault isolation
  • Remote configuration
  • Service restoration

Monitoring

• Warnings – Critical service events and thresholds:
  • CPU, memory and disk utilization
  • Interface, traffic, and uptime status
  • Port and system services
  • System processes
• Asset Management
• Administration of managed equipment and associated services

Performance

• Protocol and service trending
• Performance trending and analysis
• Predictive analysis
• Quality of Service and Service Level Agreement exception monitoring

Reporting

• On-line access to secure PremWatch Service Portal:
  • Site and service profiles and billing record
  • Open service inquiries on all events, alarms, and troubles
  • Order status and status map
  • Maintenance schedule
  • Reporting by object, group, and status
  • Alert/notification history and network outages
• Remote Test Kit
• Asset/inventory reporting
• Mean time to Respond and Repair (MTTR/R) – monthly summary by severity level
• Quality of Service/Service Level Agreement exception reports
• Configuration/audit reporting
• Utilization reporting
• Secure remote device access

Options

• ValuNet On-site Maintenance Response
• PremGuard Security

Services, Technologies and Equipment Supported
Service and Site Requirements