Telsource is the scalable and cost-effective answer to protect network investments, the heart of businesses, by keeping the network fully operational. ValuNet coverage is available for a wide range of voice, data and video networking equipment and includes toll-free access to the 24/7 Network Management Center to report network troubles, remote diagnostics, three tiers of technical support expertise, and on-site support. Our certified Field Service Engineers are strategically decentralized to be closer to end-user sites. Whether ValuNet is chosen as part of a complete Telsource Managed Services program or as a stand-alone service, network uptime and overall efficiency is maximized.

Multivendor Support
ValuNet support covers equipment from a wide range of voice and data equipment manufacturers representing the industry’s leading product providers. Telsource’s extensive experience and ongoing approach to supporting multivendor networks drives internal efficiencies, resulting in services that are cost-effective for our customers. ValuNet provides the experience and resources necessary to handle today’s converged voice and data environment and products without the added cost and complications of using multiple vendors.
Products and Manufacturers Supported

Experience in the Field.
Available. Reliable. Professional and customer-focused. Employees of Telsource, not outside contractors. Telsource Field Service Engineers are fully equipped to resolve on-site network trouble. For ongoing support and communication in the field, they also have access to the extensive resources of the Telsource 24/7 Network Management Center.

Flexible Sparing Arrangements
As part of ValuNet response plans, Telsource can provide spares through a unique sparing program, or you may choose to provide your own spares, which can be integrated and coordinated into the service.

Flexible Financial Options
Fixed maintenance contract prices do not have hidden costs, enabling accurate forecasting and budget management. ValuNet contracts can be billed on a yearly, quarterly, and in some cases monthly basis.

Response Plan Features include:

• Restoration Services:
  • Range of response times: 2-, 4-, 8-hour and next day
  • Hardware replacement
  • Software replacement
  • Configuration restoration
  • Circuit testing
  • Carrier notification
  • Limited carrier trouble support
  • Inside wiring diagnostics
  • Limited inside wiring repair
• Customer Service:
  • Single point of contact – a Telsource Customer Relations Manager – assigned to your account
  • Customer help desk 24/7 with toll-free access
  • Technical support services 24/7 with toll-free access
  • Coordinated trouble resolution
  • Online trouble reporting
  • Online ticket status

Telsource ValuNet On-site Maintenance Services are available in the Continental United States, Hawaii and Alaska, as well as Canada, Mexico, Puerto Rico, the Caribbean, South America, Europe, and Japan. Check for the maintenance response times available in the United States by visiting our Maintenance Response Map

For optimum network efficiency, complete proactive network care plans are available. Visit Telsource Managed Services

For more information or immediate assistance regarding ValuNet On-site Maintenance, please complete our contact form or call 1-888-835-7687.

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