PremWatch Primary Service Plan - Features
Identification and Notification
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24x7x365 Proactive alarm identification and notification
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Toll-free access 24x7x365 to Network Management Center
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Telephone support 24x7x365
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Remote diagnostics:
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Fault isolation
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Remote configuration
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Service restoration
Monitoring
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Warnings – Critical service events and thresholds:
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CPU, memory and disk utilization
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Interface, traffic, and uptime status
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Port and system services
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System processes
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Asset Management
Reporting
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On-line access to secure PremWatch Service Portal:
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Site and service profiles and billing record
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Open service inquiries on all events, alarms, and troubles
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Order status and status map
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Maintenance schedule
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Reporting by object, group, and status
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Alert/notification history and network outages
Options
Services, Technologies
and Equipment Supported
Service
and Site Requirements
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