The Telsource outsourced help desk alternative provides technical support to your network and computer users. These specialized services help regain and maintain control over user support, allowing telecommunications and information technology staff to focus on their other network priorities.

Based in the 24/7 Network Management Center, Telsource technical teams, processes and technology increase responsiveness to network users, identify trends and training needs, and ultimately deliver day-to-day responsive service to those who rely on your network.

Help Desk Services include:

• Telecommunications & Network Support
  Technical support to telecommunications and network administrators for industry standard network equipment, operating systems, and software applications.
• Standard Application Support
  Technical support for standard off-the-shelf software solutions.
• Proprietary Application Support
  If your application is non-proprietary, Telsource provides support after you provide training to the help desk staff. For more complex proprietary applications, Telsource reduces the number of calls escalated to your internal departments by filtering end-user support calls and providing answers to the top ten questions based on your standard responses for those issues.
• Hardware Diagnosis
  First line support for field personnel, internal staff, and warranty repair and replacement order processing.

Help Desk Services feature:

• Customized toll free number and greeting providing a seamless extension of your internal telecommunications and information technology departments.
• Internet call tracking to retrieve and view call tickets in real time.
• Permission-based remote control software assistance for faster, more effective response.

ValuNet™ On-site Maintenance
For added network reliability and maximum reduction of downtime, Telsource offers comprehensive on-site network care.

For more information or immediate assistance regarding Telsource Help Desk Solutions, please complete our contact form or call 1-888-835-7687.

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