PremWatch Custom Service Plan - Features
PremWatch Custom includes all the features of the Premium Plan plus customized
network design, staffing, program management and other out-tasking and
outsourcing components as needed.
Identification and Notification
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24x7x365 Proactive alarm identification and notification
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Toll-free access 24x7x365 to Network Management Center
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Telephone support 24x7x365
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Remote diagnostics:
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Fault isolation
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Remote configuration
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Service restoration
Monitoring
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Warnings – Critical service events and thresholds:
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CPU, memory and disk utilization
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Interface, traffic, and uptime status
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Port and system services
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System processes
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Asset Management
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Administration of managed equipment and associated services
Performance
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Protocol and service trending
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Performance trending and analysis
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Predictive analysis
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Quality of Service and Service Level Agreement exception monitoring
Reporting
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On-line access to secure PremWatch Service Portal:
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Site and service profiles and billing record
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Open service inquiries on all events, alarms, and troubles
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Order status and status map
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Maintenance schedule
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Reporting by object, group, and status
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Alert/notification history and network outages
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Remote Test Kit
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Asset/inventory reporting
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Mean time to Respond and Repair (MTTR/R) – monthly summary by severity level
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Quality of Service/Service Level Agreement exception reports
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Configuration/audit reporting
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Utilization reporting
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Secure remote device access
Out-tasking and Outsourcing
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Network design
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Metro network and data center management
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Staff augmentation
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Program management
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Selected task assignments: Security, VoIP, Multimedia, Storage Management
Options
Services, Technologies
and Equipment Supported
Service
and Site Requirements
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