The Telsource Promise

Telsource Service begins when we
make our customer's goals and concerns our own.
It meets your deadlines. It exceeds your expectations.
It evolves in the spirit of partnership.
It continues for as long as you need support.

Without this depth of commitment,
technical capabilities and technology, no matter how advanced,
are not enough.

Telsource delivers more.
We do whatever it takes to provide
the highest quality answers, solutions and results.

That means you can count on us to give you our best
and to meet your networking needs with
exceptional creativity, ingenuity and skill.
Every time.

Review our experience and the industries we serve

We value your feedback and appreciate you taking the time to let us know how we’re doing. Please complete our Quality of Service Feedback Form to share your comments.

The Telsource Promise in action... now that's inspired!

Here are just a few of the comments from customers regarding Telsource service...

March 10, 2005
“Just wanted to let you know that your technicians in Roscoe, Rochelle, and Beloit have all been fabulous!”
Project Manager
Service Provider

February 7, 2005
“I wanted to take a moment to 'brag' on your outstanding customer service. We had a very hot project that kicked off directly after the beginning of the year, and due to many constraints, the project had a short timeframe to get 21 installs cone. Without a doubt, there is no way we would have been successful in our customer’s eyes without the Telsource CRM’s attention to detail and ability to get things done. Telsource has time and time again been a very positive vendor to work with and projects we have done have been very successful due to the professionalism and partnership we feel in working with Telsource.”
Service Request Project Manager
Service Provider

February 2, 2005
“I wanted to take a few minutes out of your busy schedule just to give you a note of THANKS! This week one of our customers went “live” using our service….Telsource had several orders from our Datacomm office and everyone jumped through hoops to help accommodate some last minute issues.”
Communications Consultant
Service Provider

January 31, 2005
“The installation went very well today and the Telsource technician contributed greatly to our first successful installation. He demonstrated strong technical skills and solid interpersonal skills with the onsite staff and those on the conference bridge. We’re off to a very good start!”
Project Manager
Carrier Operations Center

January 28, 2005
“I wanted to take a moment and send a letter to your company commending the services of your technician. He and I have worked together a lot and he is incredibly helpful. He not only does what he needs to for his company, he goes above and beyond for the customer.”
Operations Manager
Car Rental Facility

December 1, 2004
“Your technician’s technical competence and interpersonal skills reflect well on Telsource and our organization. Your technician was referred to as a ‘lifesaver.’”
Project Manager
Carrier Operations Center

November 16, 2004
“On behalf of a co-worker, she would like to give a pat on the back and a way to go to your technician for his effort today. He didn’t leave until everything was working. We would like him on all our remodels and relocations.”
Network Administrator
Enterprise Network – Retail

November 2, 2004
“On behalf of our company, I would like to say thank you for your awesome support to our client.”
Senior Pre-Sales Engineer
Service Provider

November 1, 2004
“Thanks to you and your team in the work to get us back on line.”
Manager
Telecommunications Equipment Manufacturer

October 28, 2004
“I want to absolutely COMMEND your technician for having the BEST customer service skills a tech could possible have!!!! He took care of the PM, the customer, the other techs onsite, worked with the Carrier tech … the guy is an example for ALL Telsource engineers to model themselves after.”
Carrier Business Services Delivery Manager
Service Provider

September 20, 2004
“Your technician was a pleasure to work with and went out of his way to complete this project and do whatever was needed. Thanks again to your technician and Telsource for a job well done.”
Project Implementation Team
Enterprise Network - Insurance

"You realize of course that you broke the grading curve in Phase I of this project with all the great work you put in. I think we're starting to get used the idea that you can accommodate anything that comes up! Thanks again."
Project Technologist
Enterprise Network – Retail

"I would like to say thank you to all who contributed to the success we enjoyed during the last 12 rollouts. It's been my distinct pleasure to work with a team of professionals and I look forward to working with you on all future rollouts."
Project Manager
Enterprise Network – Computing

"Once again I'd like to commend Telsource on its choice of engineers. The engineer on site went above and beyond to make sure our customers are happy. We just want to let you know how much we appreciate that. Thanks again."
Sr. Customer Support Representative
Service Provider

"The job was handled exceptionally by your local engineer. The reseller said the engineer was an "all around nice guy" and handled himself around the end-user wonderfully."
Installation Coordinator
Network Equipment Manufacturer

"Telsource did an incredible job of trouble-shooting cabling issues and hardware testing. They assisted me in deciphering board tests and setting up a test vector. Without their help, patience and dedication to this work, these circuits would still be out of service. Thanks again."
Voice Circuit Engineer
Enterprise Network – Financial Services

"I wanted to thank you for arranging the site visit on Monday morning…your engineer accomplished all the client wanted at the site…I've heard a lot of good things about Telsource…you proved them right…thanks."
Project Manager
Enterprise Network – Retail

"Please let the field manager know that we very much appreciated the efforts from your engineer on our install on January 30. We were fortunate that he had a fully loaded truck and was able to swap out a small router for a larger router that could handle the customer's requirements. He also had the proper cables and really came through by installing everything in a timely manner. Thank you."
Project Implementation Manager
Service Provider

"Please thank your engineer. His work is always excellent. I rely on him for accurate appraisals of issues at our sites. He has never been wrong and has provided some excellent details about our sites as well as valuable suggestions for inside wiring and router locations. I am grateful for his expertise and care."
Network Manager
Enterprise Network – Financial Services

"I just wanted to say it was a wonderful experience working with Telsource. When they came on site, they were given an overview of the work. I had some minor superstructure issues with the mounting of the bay and in discussing it with them they came up with quick viable solutions. They installed the bay solidly to the floor, put in the power cables; laced, tagged and labeled. They were a pleasure to work with and displayed a high degree of professionalism. I would welcome them back."
Network Technician
Service Provider

"Just a quick note of praise!! Your engineer was the lead installer for a new phone system in my new office. He was fantastic!! He went above and beyond. I have no problems recommending our company and the great service you provide!"
Information Systems Manager
Enterprise Network – Insurance

"I wanted to take the time to acknowledge your great service. Your install coordinator goes above and beyond the call of duty to help me out constantly. She is a pleasure to work with and is always accessible. Despite the time zone difference between our companies, she is always expedites changes quickly and efficiently. It is great to work with her."
POP Manager/Analyst
Service Provider

"The cutover went very smoothly! We had a couple of awesome engineers on site and the help from the technical support specialist in your NOC. These pros hit every curve ball we threw their way. We're ready for the next cut. Having spoken to the Telsource team who'll be doing the install/cutover, we feel confident that we are ready for this cutover as well."
Network Manager
Enterprise Network – Computing

"Thank you for all of your help with getting our project complete for our customer. You engineers were all great resources and very knowledgeable."
Systems Consultant
Service Provider

"Please note that an engineer came to our office to set up a circuit. He displayed the kind of professionalism and kindness that indicates only strengths and benefits of your company. If I were to deal with such a person on a daily basis, I would be the happiest person on the face of the earth."
VP Marketing
Enterprise Network – Retail

"It's been a while since we conversed but I just wanted to say that all of your installation coordinators are a pleasure to work with. We may not say it often but you guys are integral to our business and I don't know where we would be without you. Keep up the great work!"
Provisioning Supervisor
Service Provider

"I would like to tell you about some excellent service I received from your employee. We had a router fail and called your services to fix the problem. I had an emergency and was unable to meet your engineer as planned. He was very professional and helpful as we made alternate arrangements. On site, he worked around all the problems and was able to smile and joke at appropriate times to make my stressful night feel less stressful. What a great asset you have in this employee."
Team Leader
Enterprise Network – Financial Services

"I wanted to let you know that Telsource is doing an outstanding job supporting our account. I wanted to let you know your project managers have been pivotal in the success of this project. They are extremely responsive and go the extra mile to arrange dispatches and accommodate the customer. In addition, the engineers are so willing to assist whenever necessary at the site."
Project Manager
Service Provider

"Basically we have taken this project from start to completion in six weeks and thanks to everyone who had a part in making this so successful in a short period of time. There were hurdles and we overcame them. Who says there is no magic!"
Infrastructure and Support Services
Enterprise Network – Retail

"Just a quick note to say hello & thank you to you and your team! I received two status calls from your engineers. Both were very professional and I appreciated their calls."
Program Management
Service Provider

"Your engineer was extremely knowledgeable on the routers and excellent to work with. I would hope that if we have any install or maintenance calls in his area in the future we could utilize him due to his knowledge and professionalism."
Tech Support
Manufacturer – Networking Equipment

"During the past few days your engineer successfully extended D-Marcs for us and then did problem determination on our frame relay production circuit which had been down for some time. It is for those reasons, the quickness in which it was all done and the Telsource teamwork that I take this time to communicate that I am a satisfied customer and that all those involved be commended accordingly."
Operational Readiness Project Manager
Enterprise Network – Information Systems

"My hats off to everyone involved with our project. It is a real pleasure to receive and pass on good news such as this. But knowing the caliber of talent and the dedication level of the people involved with this project it comes as no surprise to me to see success of this type. I can't thank everyone enough. Keep on making magic."
Network Systems Manager
Enterprise Network – Retail

"Just wanted to drop you a note to let you know that we were very pleased with your installer. He was prepared, knowledgeable and thorough. He also received a thumb's up from our customer."
Tech Support Manager
Manufacturer – Network Equipment

"Yesterday I had the pleasure of working with your engineer who was providing service at our POP. Whenever I requested something from him, his responses were positive and showed a willingness to cooperate. He was willing to do whatever was needed to isolate the problem. He was also technically knowledgeable and provided good service to us, as well as being a pleasure to work with. Just wanted to say "thanks"."
Data Services Technician
Service Provider

"I wanted to thank you all for your excellent work on the router project. It was very smooth and Telsource made it look easy. We were really impressed with everything – coordination, installation, follow-up, etc."
Account Manager
Manufacturer – Networking Equipment

"You have not only accomplished a goal defined by the customer that I thought was unattainable, you have held that level of performance for three months in a row. Only through dedication and heroic efforts of this team could this goal have been achieved. Thank you all for your contributions."
Sr. Technical Consultant
Service Provider

"I would like to thank you for providing and excellent engineer. On site he provided the experienced eyes and hands that make our maintenance/upgrades possible. His thoughtfulness and caring for the job at hand gave insight to switching out multiple cards and modules on 11 separate boxes. We greatly appreciate the experience, patience and diligence provided and look forward to working with him in the future."
Data Service Manager
Service Provider

"We recently had five installs that were handled by your engineer. These projects were a very hot issue with my company. I am writing to let you know that he did an outstanding job. Every issue that arose was handled promptly and with the utmost professionalism. He helped us all to make all of our commitments on time and his customer service skills proved to be outstanding. Thank you."
Field Representative
Enterprise Network – Transportation

"I am pleased to report that all three ports took place today without a hitch. I can't say enough good things about Telsource, especially the way that their engineers have been communicating with me. That is one exemplary organization."
Network Manager
Enterprise Network – Retail

"Our project has been extremely difficult to manage. It would not have been successful without the support of your team. They are extremely professional, accurate, complete and willing to do the extra step when necessary! I appreciate the cooperation and support that has been available after hours. I also appreciate the suggestions and willingness to brainstorm on more creative ways to complete this very complex project. All have made my job more manageable and enjoyable."
Sr. Telecom Consultant
Enterprise Network – Retail

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