Telsource Corporation - About Telsource

Telsource Service begins when we
make our customer's goals and concerns our own.
It meets your deadlines. It exceeds your expectations.
It evolves in the spirit of partnership.
It continues for as long as you need support.

Without this depth of commitment,
technical capabilities and technology, no matter how advanced,
are not enough.

Telsource delivers more.
We do whatever it takes to provide
the highest quality answers, solutions and results.

That means you can count on us to give you our best
and to meet your networking needs with
exceptional creativity, ingenuity and skill.
Every time.

We value your feedback and appreciate you taking the time to let us know how we’re doing. Please complete our Quality of Service Feedback Form to share your comments.

Here are just a few of the comments from customers regarding Telsource service...

“I would like to take a moment to recognize your project manager and his team on a great job implementing the Cisco Unified Messaging PBX. Even though they were working with an incredibly short time frame, they were still able to install and hit the customer’s go-live-date. I truly believe that without your project manager on this project, we would have never implemented this solution in the time frame that the customer requested. It has been a pleasure working with Telsource and I will be recommending my colleagues to continue relationships with your company!

Special thanks also to the Telsource technicians! The customer was very happy with how accommodating they were with all the on-site changes they had the last minute.”

“I have been working with Telsource for about the last two months on my projects, and I just wanted to drop a line to say how satisfied I am with the professionals you have on your operations team. Partnering with Telsource thus far has been an absolute pleasure, and I anticipate working with you all on many more projects as our volumes increase. Thank you very much for all that you do.”

“Please pass along to the Telsource technician our thanks for his help in the successful resolution of the problem. The service provider engineering team and retail enterprise NOC spoke very highly of the Telsource technician and appreciated his patience and professionalism. He is a valuable asset to Telsource and enhanced the service provider’s ability to provide world class service to our clients via the partner vendor relationship.”

“A Telsource technician was at our store today working on getting the network back up. Once he got the network back up and running we then ran into the issue of looped cables and nothing labeled. He really went the extra mile for us today. He not only found all the issues with the wires and connected them correctly but he also helped the store label which wires were what. It may seem like a small thing that only takes a few minutes but it probably save us and the store well over an hour worth of work and lost time. I just wanted to let you know because service like this is rare to find these days. I wanted to extend a thank you for such great service.”

“I thought you should know that your project manager is doing a great job, thank you for assigning him. His professionalism and expertise is greatly appreciated by me.

This client of ours is not an easy one at times to satisfy and the professional response by your team and your project manager especially is noted by me. I thank you for him and your Resource Scheduling Team.”

“The technician on site for this conversion today did a wonderful job. This is one of our largest offices and lots of cabling work to do. He did a fantastic job. The onsite technician could have turned this into a long and drawn out process. Not the Telsource technician- he did everything right the first time, minimizing our time and more importantly our customers down time.”

“I just wanted to email you concerning the extension of our T1 lines a few weeks ago. I wanted to say thank you, for a job well done. You did a very professional job and your customer service skills were excellent. It was a pleasure to deal with you and you were able to take care of all our needs. Thanks again for a great job and a professionalism that goes a long way from a client standpoint. I am copying your managers on this email, as I know typically people only hear bad comments and I wanted them to hear a good one. Thanks again.”

“I wanted to let you know what a great job the Telsource technician did at our site. The ATM migrations went very smooth because of his assistance and when we did run into a couple of hiccups, he was right in the thick of it working to resolve the problems. The Telsource technician was diligent, responsive, knowledgeable, extremely reliable, and most of all, he has a great attitude.”

“On July 29, a Telsource technician went to check in-house wiring and, if needed, change the 56K WIC at our customer’s site. This was an after-hours call for the technician after an already very long day as I understand. He really went the extra mile for this customer, not only running the standard checks but also using other test equipment to get us the information that allowed us to get this fixed. Even after I thought the Telsource technician had left the site, he was still there working with the customer, and was able to confirm that everything came up working after the loop was finally dropped. I really appreciate the effort that he made, for us and for this customer. Thank you!!!!”

“The Telsource technician did an awesome job at our customer’s site! The customer was having problems that turned out to be a bent pin in their inside wiring. The Telsource technician traced the cabling back to the patch panel, as well as from the MPOE to the patch panel to isolate the issue. He was an amazingly nice, incredibly professional tech. After he fixed that issue, we could see the firewall and the install was flawless (after 90 some odd minutes of him rooting around a small, messy, overheated telco closet). The 348 install took about 10 minutes.

“I just wanted to say that the Telsource technician acted with the utmost professionalism yesterday. He was patient with the customer and persisted with the call and was in constant communication with all parties to keep us all updated. It was definitely a joy to work with him and if we can clone him that would be great.”

“My tech wanted me to pass on his praise for your field engineer. We have a site that has been extremely trying. My tech expressed that the Telsource field engineer was great to work with. He has been very diligent and patient throughout the process. It is greatly appreciated.”

I just wanted to take a minute to let you know that the Telsource CE we had onsite yesterday afternoon and evening was ABSOLUTELY OUTSTANDING!! We had several hurdles at this site that caused unique issues in getting the routers configured. His total patience and vast experience as well as his complete technical ability was crucial in being able to make these configuration changes. Not only did he persevere with us for a great deal of time making these changes, he also spent a considerable amount of time locating the Access Circuits which were not clearly marked with the circuit ID's. In addition, he also had to look around the equipment room/area to locate one of the new routers that had been "stored" away by the customer and was not readily available. I can honestly say that without the fantastic assistance and dedication from the Telsource CE, we would have been LOST during this equipment install.

Can you please pass on our SINCERE THANKS for such a professional CE!! We would be proud to have him work with us any day of the year!!”

“I have been working with your project manager on a wireless rollout project for over a year. I just wanted to let you know that he has done a fantastic job. He is very professional and has handled the project so well that I have not needed to get involved. Please pass on my thanks to him, and I look forward to working with him on another project in the future.”

“Everything went great. The Telsource technician did a fantastic (and quick) job for us. It was a pleasure working with him, and we appreciate that he arrived early. Everything went 100% perfect onsite.”

“I wanted to take the time and follow up briefly relating to our recent property openings. We really appreciate Telsource ‘stepping up to the plate’ to get the job done whenever and wherever needed. Telsource’s project and technical teams have really worked hard to get our properties opened within dynamic timelines and environments. I appreciate your team’s continued effort to support our projects so far this year. You all have exhibited a genuine care about doing a good job.”

“Thank your customer relations manager for her pro-active approach on this and all other previous issues. If only all our other partners/customers/suppliers were so 'on the ball.’

As and when other opportunities come along Telsource will be at the top of my list of companies to approach. Thanks again for your help over the years.”

“I recently had the opportunity to call in to Telsource’s National Operations Center. Your problem manager answered and I told him that I was looking to have a couple of switches and hubs shipped to me. He replied that we needed to do some trouble shooting before he could send out any parts. He escalated the call and I received the parts yesterday.

I consider your problem manager insisting that we trouble shoot to be very positive. As I am sure you are aware some of our store managers could be more cooperative. At times they attempted to demand that replacement equipment be shipped. It would have been very easy for him to just ship the parts, close the call, and move on to his next task. Instead, he was looking to make sure the equipment was needed. It is good to see this level of due diligence being practiced. Thanks for everything.”

“I am writing to you today to say THANK YOU so very much for your help in establishing me back ‘in business’ in my new office.

I can’t tell you how pleased I am with all your assistance, dedication, and support during the moving process. Please know that your efforts are very much noticed and appreciated by me and my staff.

Again, you have my sincere thanks for everything that you and your staff did to help make my transition to this new office painless.”

“We recently had one of your technicians work at one of our sites. He did an absolutely fantastic job with this. He is very conscientious, thorough, and helpful. He was a pleasure to work with as well. Thanks!”

“Your technician was a pleasure to work with. He did a great job of staying on task and completing each step in a timely fashion. I spoke with the general manager after your technician had left the store and he expressed how pleased he was with the whole experience. Thanks!”

“I want to thank your incident manager for her courteous voice, and willingness to assist. She was friendly, efficient, and professional.

I also really appreciate your technician’s professionalism. With the site unmanned another technician may have called his dispatch and canceled the work. In signing for the part, he was insuring that there would be no delay in service. When the 3rd party technician showed up, another tech may have opted to let him do the work. Telsource’s technician called me so that I was aware and could advise on each of these incidents. He is conscientious in his work, courteous in his people skills, and with this account it is imperative that we all be.”

“We greatly appreciated the work that the Telsource technician did at the site today. He found the problem that had eluded other people. If it was not for his skill and tenacity, the problem would have not been resolved.”

“I wanted to take a few moments to tell you about the wonderful service I received tonight from one of your associates. I am currently a guest at a hotel and checked in last night and was attempting to connect to the internet. The tech placed me on the phone with your representative and he walked me through the entire process. He was very friendly, customer focused, and knowledgeable. I wanted to let you know that he was very professional and although I was frustrated, he was very calm and collected which put me at ease that he was going to solve my issue. Kudo's to your incident manager!!!! HE DESERVES A RAISE!!!! Please let him know don't change, and that customers like me appreciate him!!!!”

“I have to say that this has been the easiest maintenance contract renewal I have ever worked on. I started the 2nd week in January and it’s done now (roughly 3 hours spent on the whole thing). Thank you to your manager of support services, for the excellent service! She and your company rock!”

“I just wanted to let you know that your technician continues to do an excellent job at every site he’s been to. He’s very thorough and even ensures to label the circuit IDs at the extended demark. He is a great asset to the Telsource team.”

“We were very pleased with the entire process (orders, quotes, scheduling, actual installation, follow up etc.) of Telsource’s LVS installations in 2007 by the Telsource team.”

“It was a really good cabling project. Overall we are very pleased with the results. The work by the Telsource team was consistent and sound.”

“I just got off the telephone with a Telsource technician and our end-user after the successful activation of the T-1 Frame Relay circuit. The technician was extremely helpful and resourceful in working through the challenges associated with this site. The customer was very appreciative and applauded his professionalism in his interactions with the local staff and the Network Operations Center personnel during his visits. Please pass along our customer’s feedback and include my sincerest appreciation for the technician’s superb support - he's made a great impact for the high demand and visible customer.”

“I am writing to let you know what a wonderful and valuable technician you have. I have worked with this technician on many deployments. He is technically sound and very cordial. He has put in the extra effort needed to make those deployments successful.”

“I just worked with your technician-- he did a great job here! He was sent to replace a router and discovered that the router was not the problem. He was very courteous and concerned for the store personnel because he saw first-hand how slow things are when they are on dial-up. He discovered that the demarc was damaged and he cut off the bad section of cabling and replaced it. He then went back to the store to work with the store manager to verify that the router was online and that the store manager had full functionality. He did all this on his own --my favorite trait for a tech, taking the initiative! He even contacted the mall to get access to the phone closets before he called me the first time! Thanks!”

“Today I had my final router swap with your associates at Telsource. I want to thank you and your staff for helping complete this project on-time. We didn't have one single issue with the router swaps and our site contacts appreciated them being very professional and did a great job with installation.”

“I’d like to recognize your project manager for the outstanding support she continues to provide. Thank you!!”

“I just wanted to take a minute to tell you about the excellent work your technician performed for me on our latest project. We have one site that has had persistent problems with the premise inside wire. The extension was originally performed in August on house pairs. We then started having errors on the circuit - so Telsource re-extended the circuit on house pairs. Your technician was able to diagnose an impedance on the 50 pair cable run. He also noted that the cable had a severe kink which, in his experience, causes transmission problems. He suggested that we run shielded CAT5 since there was some type of interference on the cable feed. Bypassing the premise ISW fixed all the problems and we are cutting over the site today. Please let your technician know that we appreciate his technical expertise as well as his professionalism. Thanks!”

“Once again, I would like to express my appreciation for the superlative way your customer relations manager managed our latest project. He was responsive to our crazy scheduling requests and he really managed the technicians well. With his help, we were able to finish this project on a very high note and the customer is will pleased. My sincere thanks!”

“The project went perfectly thanks to your customer relations manager. All sites are up, MIB’s are visible and Tokyo went off without a hitch too. Thank you very, very much!”

“This email is long overdue. It is in reference to your technician who came out to pull cable. He was very cordial and professional in both his appearance and his manners. The Telsource technician was very punctual, in fact he was early. He handled his work neatly and in a timely fashion explaining to me what he completed and made sure to clean his mess up afterwards.”

“Please give special recognition to your supervisor and technicians for their excellent work on supporting our latest project. The project completed on 9/21 with Telsource completing 165 locations. We have received very positive feedback from our customer on the Telsource technicians. Your supervisor did a wonderful job of directing the techs and working on site with our customer’s technical personnel. I made daily contact with your supervisor during the life of the project and monitored the bridge as cuts were being performed and I also was impressed with his knowledge and ability to get the job done quickly on each cut. The project did complete ahead of schedule and your supervisor and technician’s presence on site, and their excellent work, was a big reason for early completion and project success. Thanks so much also to your customer relations manager and his support in scheduling and project support. I also love those Telsource reports. I also would like to share below a direct quote from our customer:

“The addition of Telsource as our "hands on the street" made a huge difference. Based on past experience, we did not expect the project to go as smoothly as it did. The technicians were professional and efficient. The Telsource supervisor did a great job coordinating the field.”

“A Telsource technician was lucky enough to receive our "good tech award" today, and we thought you'd like to know! He was really helpful in figuring out what was wrong with the store. He didn't complain or say he couldn't do something when asked, but instead was very willing to toss out ideas to help us out, even if it meant staying there longer. If this were ebay: "A+++++++++ Will buy from again.”

“Thanks so much to your customer relations manager for getting the sites rescheduled so quickly! Excellent job! Our customer will be very happy! We appreciate the response from him and his team to respond to this unanticipated request!”

“Thanks to Telsource’s project manager and VoIP engineer for a well done cutover for the project! I know these take a lot of work to make happen correctly.”

“Thanks so much to your customer relations manager for her understanding on the urgency of our request. This was a very important and visible account. I don't know if I've ever said this in the past, but its pleasure working with someone like her on a daily basis. I would like to take this time to formally say thank you to her for always being there for us, and always ready to assist us.”

“Your project manager’s organizational skills and attention to detail helped to keep this project on track. We all look forward to completion of the remaining 6 premier sites and the completion of this project. However, we will miss the daily interaction with him and his team. I will look forward to future projects where we can again work together.”

“Thanks to your project manager for coordinating all the efforts for Telsource on this project. It was great working with her. I couldn’t be more please with the installations. I hope that I get the chance to work with her and Telsource again!”

“I know your customer relations manager and customer support assistant always provide their best efforts on these expedited dispatches, and we really do appreciate their help. We have a superb business relationship with Telsource and that is due in part to these extra efforts. Thanks to them and everyone else in the order entry group!”

“We would like to thank your technician for a job well-done. In spite of the challenges we faced, the site was turned up as planned. I'd like to say that we wouldn’t have been as successful with the turn up of this site if it were not for his hard work and dedication. He did a great job and definitely deserves recognition!”

“Just a note to acknowledge your technician’s work performed over time for the benefit of our project. My team and I appreciate him over-extending himself to accommodate customer needs and ensure the integrity of our operation.”

“The Telsource technician was very knowledgeable and personable and contributed to this very successful project for our office/warehouse relocation and installation.”

Group Manager, WAN Contracts & Service Delivery
Enterprise Network- Manufacturer

“I just wanted to let you know that your technician did an outstanding job. With all the confusion and issues that we encountered at this site yesterday, he made sure that the ISW was completed and that the circuit was up and running. Could you please pass on this info to his manager and make sure that all of his hard work was really appreciated. He is a valuable asset to Telsource. Thanks.”

“Please thank your technician for his absolutely outstanding work today for our customer. He faced and overcame multiple challenges with professionalism and an excellent attitude. Throughout all of this, his expertise, professionalism, and attitude kept things calm and moving forward. He enabled us to deliver service today to our customer on time. Please extend my thanks to him for a super job. Thanks.”

“I’d like to thank your incident manager for all of his help. His support was incredible! He was so patient and understanding. He did a great job and I really appreciate it.”

“The Telsource technician went above and beyond last night working on a router upgrade. We were having difficulty getting this site up and I can’t thank your technician enough for his patience and technical expertise.”

“Your technicians were wonderful to work with this week. Each one put in a very long day and both remained patient and available throughout the call. Our entire team very much appreciated both techs' efforts. Also, thank your customer relations manager for being so helpful throughout this very crazy week. I have come to her twice now requesting emergency dispatches… and I sincerely appreciate her patience and willingness to help. Thanks.”